The Motor Industry Fund Administrators (MIFA) manage various retirement funds within the Motor Industry Retirement Funds (MIRF). If you’ve submitted a claim to one of these funds, here’s a guide to help you track its status.

Understanding MIFA’s Role

While MIFA administers the MIRF funds, they don’t directly handle member claims. Here’s a breakdown of who’s involved:

• You (The Member): The individual submitting a claim for benefits from your chosen MIRF fund (e.g., MIFA Provident Fund).
• Your Employer: The entity contributing to your chosen MIRF fund on your behalf.
• The MIRF Fund: The specific retirement fund you belong to within the MIRF umbrella (e.g., MIFA Provident Fund).
• MIFA: The administrator responsible for managing the day-to-day operations of the MIRF funds.

How to Check Your MIFA Claim Status

Since MIFA doesn’t directly manage claims, you’ll need to check with the following entities:

• Your Employer: Your employer likely has the most up-to-date information on your claim status. They may have an internal system or a dedicated contact person to assist you.
• The MIRF Fund: Each MIRF fund may have an online member portal or a designated phone number for claim inquiries. You can find contact information on the MIRF website https://www.mirf.co.za/.

What Information Do You Need to Track Your Claim?

• Your ID number: This will be required to identify your specific claim within the MIRF fund.
• Claim reference number (if available): This number may have been provided when you initially submitted your claim.

Possible Claim Statuses

The specific claim statuses may vary depending on the MIRF fund, but here are some general possibilities:

• Submitted: Your claim has been received by the MIRF fund and is undergoing initial processing.
• Under Review: The fund is reviewing your claim documents and verifying your eligibility.
• Additional Information Required: The fund may need further documentation to process your claim.
• Approved: Your claim has been approved, and you will receive your benefit payout within the timeframe stipulated by the fund rules.
• Denied: Your claim has been denied. You will receive a notification explaining the reason for the denial and your options for appealing the decision (if applicable).

Important Tips

• Submit a complete claim: Ensure your claim form is filled out correctly and includes all necessary documentation.
• Keep copies of your claim documents: Maintain copies of your submitted claim form and any supporting documents for your records.
• Follow up if necessary: If you haven’t received an update after a reasonable timeframe, reach out to your employer or the MIRF fund for an update.

Additional Resources

• Motor Industry Retirement Funds (MIRF): https://www.mirf.co.za/
• Your Employer: They are your primary point of contact regarding your specific claim and employer contributions.

By following these steps and utilizing the available resources, you should be able to effectively track the status of your MIFA claim. Remember, while MIFA plays a crucial administrative role, your employer and the specific MIRF fund you belong to are the primary points of contact for claim inquiries and updates.

Contact Details Below

GENERAL

query@mifa.org.za

MAINTENANCE ORDER/DIVORCE ORDER/WITHHOLDING MATTERS

37D@mifa.org.za

COPARTES (ALL COPARTES RELATED QUERIES)

copartes@mifa.org.za

ADDRESS

275 Kent Ave, Randburg, 2125

SECTION 14 TRANSFERS

section14@mifa.org.za

PENSION FUND ADJUDICATOR COMPLAINTS

PFA@mifa.org.za