How to retrieve a forgotten SingPass ID

To retrieve a forgotten SingPass ID in Singapore, you can follow these steps:

  1. Visit the official SingPass website: Go to the SingPass website at
  2. Click on “Forgot SingPass ID“: On the SingPass website, look for the “Forgot SingPass ID” option. It is usually located on the login page or the main page of the website.
  3. Provide required information: You will be asked to provide some information to verify your identity. The specific information required may vary, but it commonly includes personal details such as your NRIC (National Registration Identity Card) number, full name, date of birth, and contact information.
  4. Complete verification process: After entering the required information, you may be asked to complete a verification process. This can involve various methods such as answering security questions, providing a One-Time Password (OTP) sent to your registered mobile number, or using your registered email address for verification.
  5. Retrieve SingPass ID: Once the verification process is complete, you will be able to retrieve your SingPass ID. It may be displayed on the screen or sent to your registered email address or mobile number.
  6. Log in with the retrieved SingPass ID: Use the retrieved SingPass ID to log in to your SingPass account. If you have also forgotten your SingPass password, you can follow the password recovery process provided on the SingPass website.

If you encounter any difficulties during the process or require additional assistance, you can contact the SingPass Helpdesk for further support.