How to unlock a SingPass account that has been locked due to multiple login attempts

To unlock a SingPass account that has been locked due to multiple login attempts in Singapore, you can follow these steps:

  1. Visit the official SingPass website: Go to the SingPass website using a web browser on your computer or mobile device. Ensure that you are accessing the official website ( to avoid phishing attempts.
  2. Click on “Unlock Account”: Look for the option or link to unlock your account. On the SingPass website, this option is usually available on the login page or the account recovery page. The specific wording or location may vary, but it should be related to unlocking your account.
  3. Verify your identity: SingPass provides several methods to verify your identity. Choose the option that is most convenient for you. It may include using a registered mobile number, answering security questions, or providing personal details.
  4. Follow the instructions: Once you have selected your preferred verification method, carefully follow the instructions provided by SingPass. This may involve entering a One-Time Password (OTP) sent to your registered mobile number, providing the correct answers to security questions, or submitting the requested personal information.
  5. Reset your password (if necessary): After successfully unlocking your SingPass account, you may be prompted to reset your password for security reasons. Choose a strong and unique password that you haven’t used before. Follow the password requirements specified by SingPass, which typically include a minimum length, a combination of uppercase and lowercase letters, numbers, and special characters.
  6. Login to your SingPass account: Once your account is unlocked and your password is reset, you can proceed to log in to your SingPass account using your newly created password.

If you encounter any difficulties or require further assistance during the account unlocking process, it is advisable to contact the SingPass Helpdesk or customer support for guidance.