Guide to Navigating Tenet Technology for NSFAS Beneficiaries

As an NSFAS (National Student Financial Aid Scheme) beneficiary, it’s essential to navigate the new direct payment system efficiently, especially in light of recent changes that have spurred discussions and protests among student organizations. Understanding how to work with Tenet Technology will ensure that you receive your monthly allowances without delay. Here’s a comprehensive guide to help you through this process.

Understanding NSFAS and Tenet Technology

NSFAS is a South African institution that provides financial aid to students from disadvantaged backgrounds, enabling them to pursue higher education. Recognizing the need for a more efficient distribution of allowances, NSFAS appointed four companies to facilitate this process. Among these, Tenet Technology stands out as a key player in managing the payment of allowances to students.

Tenet Technology should not be confused with the non-profit company Tenet that offers internet connectivity solutions for educational institutions. Instead, Tenet Technology focuses on streamlining the financial transactions for NSFAS beneficiaries, including allowance disbursements and retail transactions using designated cards.

Colleges and Universities Onboarding with Tenet Technology

Several TVET colleges and universities have onboarded with Tenet Technology, making it easier for students enrolled in these institutions to access their allowances. These include well-known establishments like the University of Pretoria, University of Kwazulu Natal, and Central Johannesburg College, among others.

Accessing Your Tenet Technology Account

To access your Tenet Technology account and manage your NSFAS allowances, follow these steps:

1. Download the Tenetech App: You can request to download the Tenetech app, and you’ll receive a code via SMS to download it directly to your phone. This ensures secure access to your account.
2. Web and App Access: Tenet Technology offers both an online portal and a mobile app for transaction management. This flexibility allows you to process EFTs, check balances, and obtain statements seamlessly.
3. Monthly Payments: NSFAS aims to process monthly payments by the 25th of each month. Once payment is made, your Tenet account balance will be updated, and you’ll receive an SMS notification.

Frequently Asked Questions

• Is there a daily limit for EFTs?
  Yes, there’s a R3000 daily limit, which you can adjust within your banking app.
• How can I access my account without a smartphone?
  You can log in using any device through the Tenetech online portal.
• Are there any restrictions on ATM transactions?
  No, the NSFAS bank card is accepted at all ATMs.
• Can I use my NSFAS card at retail outlets?
  Yes, your NSFAS card functions like a debit card, usable at any retail outlet.
• What if I exceed my in-bundle transaction limit?
  You can still transact at the out-of-bundle rate, which varies by transaction type.

Need Help? Contact Tenet Technology

For any inquiries or issues with your service, or to report suspicious activities, you can contact Tenet Technology via:

• Toll-Free Number: 0800 873 287
• WhatsApp: 064 603 7507

Staying informed and proactive in managing your Tenet Technology account will ensure that you fully benefit from the NSFAS allowances without unnecessary hitches.