Shoprite: Call Centre Learnership Programme

Closing Date: 20 January
Location: Cape Town

The MFin Call Centre Learnership Programme aims to develop Matriculants with no previous work experience.

Learners that successfully complete our program obtain a Help Desk Level 2 qualification. Our 12-month programme consists of classroom training and workplace experience to identify and understand customer needs, delivering first class inbound and outbound customer service and sales whilst remaining committed to treating customers fairly.

Qualifications

Grade 12 with Mathematics / Mathematical Literacy

Skills

Computer literacy – MS Office
Fluent in 2 South African languages
Attention to detail
Negotiation Skills
Time Management Skills

Objectives

1. OPERATIONAL PRODUCTIVITY

Answer calls and contact customers telephonically
Make outbound calls to acquire customer information
Handle inbound customer inquiries telephonically
Process personal loan applications and documents
Achieve maximum sales and growth by effectively selling the company’s products and/orservices
Explain the personal loan application process clearly to customers

2. CUSTOMER SERVICE DELIVERY

Identify and understand customer needs to provide high quality service
Manage and resolve customer service complaints and escalate where needed
Provide customers with accurate information on products and services to ensure consistency
Update existing customer information on the database
Follow up on outstanding customer information where necessary
Investigate, resolve and process high volume customer queries to deliver quality customer service
Escalate queries or complaints to appropriate channels to ensure effective resolution

How To Apply

Apply online for the Shoprite: Call Centre Learnership Programme