Step 1: Visit the eServices Cape Town Website

• URL: Go to the eServices Cape Town website.
• Browser: Use a modern browser such as Chrome, Firefox, or Edge for the best experience.

Step 2: Access the Registration Page

• Homepage: On the homepage, find the “Register” link and click on it.
• Direct Link: Alternatively, you can go directly to the registration page by visiting this link.

Step 3: Complete the Registration Form

• Personal Details: Enter your personal information, including your name, surname, and email address.
• ID Number: Provide your South African ID number.
• Username and Password: Choose a username and password. Ensure your password meets the security requirements.
• Contact Information: Enter your contact details such as your phone number and residential address.

Step 4: Accept the Terms and Conditions

• Review: Carefully read through the terms and conditions.
• Acceptance: Tick the box to accept the terms and conditions.

Step 5: Verification

• Captcha: Complete any CAPTCHA or verification steps to prove you are not a robot.
• Email Verification: After submitting the form, check your email for a verification link from eServices Cape Town. Click on the link to verify your email address.

Step 6: Log In

• Credentials: Return to the eServices Cape Town login page and enter your username and password.
• Login: Click the “Log in” button to access your account.

Using eServices Cape Town

Adding and Managing Services

• Add Services: Once logged in, navigate to the “My Services” section to add services you wish to use, such as municipal billing, building plan submissions, or library services.
• Manage Profile: Update your personal information and contact details under the “My Profile” section.

Frequently Asked Questions (FAQs)

1. What is eServices Cape Town?

eServices Cape Town is an online platform provided by the City of Cape Town, offering residents access to various municipal services and information.

2. What Services Are Available on eServices Cape Town?

You can manage municipal accounts, submit building plans, access library services, report faults, and more.

3. Is There a Fee for Registering on eServices Cape Town?

No, registration on the eServices platform is free of charge.

4. What Should I Do If I Forget My Password?

Click on the “Forgot Password” link on the login page. Enter your registered email address to receive a password reset link.

5. Can I Update My Personal Information After Registration?

Yes, you can update your personal details by logging into your account and navigating to the “My Profile” section.

6. Is My Information Secure on eServices Cape Town?

Yes, the platform uses encryption and other security measures to protect your personal information.

7. How Do I Add New Services to My Account?

After logging in, go to the “My Services” section and select the services you want to add. Follow the prompts to complete the process.

8. Who Can Register for eServices Cape Town?

Any resident of Cape Town with a valid South African ID can register for eServices.

9. What If I Have Issues During Registration?

You can contact the City of Cape Town’s eServices support team for assistance. Contact details are usually provided on the website.

Important Contacts

• eServices Cape Town Website: eservices.capetown.gov.za
• Support Email: contactus@capetown.gov.za
• Support Phone: 0860 103 089

By following these steps, you can easily register for eServices Cape Town and start managing your municipal services online.