What happens if you lose your Coinvest NSFAS card

The short answer to “What happens if you lose your Coinvest NSFAS card” is doom but gracefully, there are steps you can follow to recover your account and have a new card. Let’s get started:

If you lose your CoInvest NSFAS card in South Africa, you should contact the CoInvest NSFAS support team immediately to report the loss and request a replacement card. You can contact them through their support number at 080 001 4551 or by sending an email to support@coinvest.africa.

Steps to Take

  1. Contact Coinvest Immediately: Upon realizing your card is missing, contact Coinvest’s customer support team without delay. They can promptly disable your card to prevent unauthorized transactions.
  2. Report the Loss to the South African Police Service (SAPS): Visit the nearest SAPS station and file a police report. This documentation serves as proof that you lost the card and protects you from liability in case of fraudulent activities.
  3. Gather Essential Information: Keep your Coinvest account number, ID number, and contact details readily available. This information will be necessary when communicating with Coinvest and initiating the replacement process.

Initiating Card Replacement

  1. Request a New Card: Once your card is disabled, contact Coinvest to request a replacement. They will guide you through the process and provide you with an estimated delivery timeframe.
  2. Provide Required Documentation: Submit a copy of the police report and any other supporting documents requested by Coinvest. This may include a valid ID, student confirmation letter, or proof of address.
  3. Pay Replacement Fee: There is a nominal fee associated with replacing a lost Coinvest NSFAS card. The exact amount may vary, so it’s best to confirm with Coinvest directly.
  4. Receive and Activate New Card: Upon receiving the replacement card, follow the activation instructions provided by Coinvest. This typically involves creating a PIN and linking the card to your account.
  5. Update Stored Card Information: Update any online services or merchants where you have stored your old card information to avoid payment issues.

Losing your Coinvest NSFAS card in South Africa can pose challenges, but with prompt action and cooperation with NSFAS, you can navigate through the situation by following the above steps.